The company was incorporated in year 2000, it provides data analytics and customized process solutions to global enterprise clients from its offshore delivery centers in India. The portfolio of services comprises data analytics, operations management, data audits, metrics management and reporting services. It provides service solutions using a mix of custom designed data processes, delivery teams comprising generalists and domain specialists, and in-house software to automate processes. It currently offers services to clients in the financial services, and retail and manufacturing industries.
The eClerx off-shore facilities meet the exacting standards expected by its global clients. It has 1950+ person deployment facilities and have excellent technology infrastructure as double redundant internet connectivity with dedicated high-bandwidth links, continuous data mirroring and back up, power back-up facilities and dedicated technical support. Its facilities are based in Fort, Sewri and Ghatkopar, Mumbai and Hinjewadi - Pune.
The company typically designs data solutions to meet specific requirements of its offshore clients. Its significant value addition lies in solving business issues for clients through a cost-effective combination of people, process and technology. It had considerable experience in managing multiple small and complex processes across different businesses of a client in a cost effective manner using specific domain skills and customized software. It believe in providing its clients with benefits beyond cost reduction by designing solutions that incorporate talent management, process improvements, better reporting and metrics.
eClerx Services Limited offers its services in the United States, the United Kingdom, Europe, and Asia Pacific.
eClerx’s industry certified implementation specialists work closely with consultants and architects to ensure that your project plan is executed as designed. Several of its key services include data normalization, report design and report templates designed by its staff of 150 CMMI Level 3 certified developers. Parallel testing for platform transitions, enhanced by Six Sigma QA processes to ensure data and reports meet critical SLAs for timeliness, completeness, and accuracy. Its analysts work closely with Client teams to help diagnose and troubleshoot identified issues for the fastest and most effective resolution. Vertical and BPI experts, analysts and automation specialists to handle routinely scheduled operational reports and support for special reporting requests, Data integration services to merge disparate sources (internal or external) into enterprise information systems, providing insightful management and executive level dashboards.
Its portfolio of services comprises data analytics, operations management, data audits, metrics management, and reporting services.
The company’s data analytics services include pricing analytics, customer insight studies, and product mix optimization for retail and manufacturing industries; and portfolio matching and reconciliation, transaction maintenance, and finance and control for financial services industry. Its operational management support services comprise on-line store support, technical content development, and product/services configuration for manufacturing and retail industries; and reference data maintenance, transaction documentation, and cash settlement and reconciliation for financial services industry. The company’s audit/reconciliation services consist of on-line site audits, catalogue integrity checks, and grey market and pricing monitoring for retail and manufacturing industries; and legal contract review and reconciliations for financial services industry. It also provides quality and quantity metrics, analysis of various trends in its clients’ business, and the quality trends in its service delivery.
It serves in technology, service and financial sector. In technology sector it serves computer hardware, computer storage devices and semiconductor industry. In services sector it provide its service to broadcast and cable TV industry and in financial segment it offers its services to investment and money center bank.
eClerx has won the 2013 Indian Most Admired Knowledge Enterprises (MAKE) award for the third year in a row. eClerx has won OTC Infrastructure Service of the Year