Excel Infoways was started in January 2003. It is leading customer contact centre providing voice based services in the areas of collections, telemarketing and customer care.
The company offers a range of customer care services including outbound sales and marketing, voice, email response, real-time chat, knowledge management, eCRM architecture and other value added services.
Since it has a readily available right pool of talented and skilled technical consultants it can offer its customers the best consultants on project contract when and how its customers needed most. Excel has the resources, technology and operational expertise in place to help companies expand globally and exceed their customer sales, services and marketing expectations. It delivers unmatched business value to customers through a combination of process excellence, quality frameworks and service delivery innovation.
Excel has a state-of-art facility in Mumbai, the commercial capital of India, integrating voice, data, facsimile on aspect CIM, formerly concerto, and supported with image and video channels at the agent desktop to transform customer interaction into an experience of delight for the its client customers. The floor has a capacity for 400 seats on aspects ensemble pro's predictive dialer with blended solution, operating in three shifts with 24x7 support. One of the biggest challenge, call centre and customer service professionals face is the exponential growth in Information industry.
Services offered by the company