Firstsource Solutions incorporated in 2001; is a global provider of business process management services. The company offers wide range services in area of banking and financial services, telecommunications and media and the healthcare industry.The company has over 18,500 employees working across its 36 centres located at India, US, UK, Argentina and the Philippines.
Services- Firstsource provides services throughout the customer lifecycle that includes customer acquisition, customer care, billing and collections, transaction processing and business research and analytics.
Banking and Financial Services- Under this Firstsource provides customized, flexible and cost effective BPO solutions in area of retail banking, insurance, credit cards and mortgages.
Telecommunications and Media- Under this the company offers aids for improving their business processes, developing and implementing customer acquisition and retention programs.
Healthcare- Under this the company offer services such as health claims processing, claims adjudication and mailroom services.
Milestones & Awards
Firstsource was winners in the “Best Project in services & transaction” category in the annual Six Sigma IQPC Excellence Awards held in London, April 2008
Firstsource has been ranked amongst top 10 ITES-BPO companies in India by NASSCOM.
Company won 8 Six Sigma awards from IQPC (International Quality and Productivity Center) in 2007-08.
- Firstsource Solutions has inked a five - year outsourcing agreement with private sector lender Axis Bank.
- Golden Peacock Award- Asia’s Best Employer Brand Award 2011 - Ranked No. 1 in extended business office services for KLAS’ 2010 Top 20 Best in KLAS Awards: Software and Professional.- Firstsource Recognized with Top Honors at the International Quality and Productivity Council (IQPC) Conference.
- The European Call Centre and Customer Service Awards 2012 - Outsourcer of the Year.- Firstsource bags Aaj Tak Care Awards for creating livelihood in the rural sector.- Firstsource Wins Marketing Magazines’s Contact Centre Agency of the Year Award. - Firstsource Partners with Digi-EXPress® to Deliver Cloud-Automated Solutions for Publishers’ Intellectual Property Rights, Content Licensing and Contracts.
2013- National Outsourcing Association Awards- UTV Business Eye Award- European Call Centre & Customer Service Awards- Innovative Employer Award 2013 in Northern Ireland- Firstsource in Top 25 of Global Outsourcing100® Rankings- Outsourcing Excellence Award 2013- Welsh Contact Center Award
2014- Outsourcing Excellence Award 2014- Firstsource has been accredited with Investors In People (IIP) Silver standard for its UK operations - Firstsource’s First Customer Intelligence Wins 2013 Best Practice Award"