In order to provide value-added services to its consumers, Tata Power, India’s largest integrated power company has launched ‘spot collection’ facility in the eastern part of Mumbai. The facility allows for collection of bill payment collection from the doorstep of consumers. It also provides additional facilities such as capturing of meter reading and printing of electricity bill on the spot. With the implementation of the project, consumer complaints have steeply come down, as they do not need to travel to the CRC (Customer Relation Centre) to make the payment of electricity bills.
Tata Power is India's largest integrated power company with a significant international presence. The Company has an installed generation capacity of 10568 MW in India and a presence in all the segments of the power sector viz Generation (thermal, hydro, solar and wind), Transmission, Distribution and Trading.