Tech Mahindra, a specialist in digital transformation, consulting and business re-engineering, has selected Jacada Inc, a leading international provider of digital customer experience technology, to accelerate the digital transformation of customer operations for clients across industries. Jacada’s digital customer experience technology helps in simplifying interactions between businesses and their customers.
Tech Mahindra offers a rich suite of business-to-business platforms that enable organizations to prepare themselves for a digital future. These platforms help in analyzing, orchestrating, automating and artificially intellectualizing the delivery of technology to enterprises. Tech Mahindra’s solutions enable the standardization and consolidation of business processes while accommodating the changing needs. With this collaboration, both the companies are looking at providing the clients better experiences by integrating Tech Mahindra’s next-generation Digital Customer Experience Transformational Framework, CareXa, with Jacada’s patented digital self-serve platform, Jacada Interact.